FAQ

Can I have an order shipped outside the US?

No. Our delivery service currently covers United States addresses only. All US orders receive Standard Shipping at no charge, regardless of order value. Taxes are added when applicable under the law.

When is an order expected to reach me?

Allow 1–2 business days for preparation, followed by an estimated 4–6 business days in transit after shipment. Saturdays, Sundays and US federal holidays are excluded. Carrier delays can affect these estimates, so they are not guaranteed delivery dates.

Where do I find tracking updates?

The shipping notification sent to your order email contains tracking information. Updates can start after the first carrier scan rather than immediately after label creation. Contact our team with the purchase and tracking references if the shipment appears lost, stalled or delivered incorrectly.

What if I made a mistake while ordering?

Contact us quickly about an address correction, cancellation or other change before dispatch. We will check whether the request can still be accommodated. We cannot guarantee a change after fulfillment has progressed, especially after shipping.

Is a return or exchange possible?

Submit your request within 30 days of delivery with proof of purchase. For an unwanted item, retain its unused condition and original packaging. We arrange eligible return postage at our expense; get instructions before mailing it. A replacement for an exchange must be available.

What happens if my goods are damaged or incomplete?

Explain the issue and supply the order reference plus photographs where relevant. We will review the information and help resolve damaged, incorrect or missing items, including paying eligible return costs. This does not reduce consumer rights for faulty or wrongly supplied goods.

How long does an approved refund take?

After receipt, inspection and approval of the return, we issue the refund to the original payment method within 10 business days. The payment provider or bank may need additional time before the credit is visible.

What should I know about paying?

Checkout uses USD and shows the currently enabled payment choices and final amount. Consult the Payment Policy for card-processing details. Never email complete card details or banking credentials to customer service.

How can I check fit, care or compatibility?

Read the specifications for the exact Simple Modern item you intend to order. A bottle, tumbler, lid or bag can have different construction and care requirements. Only rely on the capacities, dimensions, included parts and safety instructions provided for that specific listing.

When and how can I contact support?

Our email, telephone and full business address appear below. Customer-service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles, as configured by this store). Include your order number and a clear account of the question for purchase-related assistance.